Reporting to the Client Services Director, you will be responsible and accountable for client satisfaction, retention and delivery of services as defined in the client contract and related documents.
The Client Manager is responsible for ensuring that their allocated clients are serviced in line with standards set out by N200|GES. The position is both responsive and proactive and the role-holder will take pride in meeting and exceeding client expectations.
The Client Manager will take clear ownership of client issues from start to finish, and will always ensure that these are addressed and resolved. They must also be able to form excellent relationships with their allocated clients ensuring that those clients are dealt with efficiently and effectively
Plan and deliver client projects to an agreed budget and timescales
Management of Senior Stakeholders externally and internally
Plan and coordinate all events activities, ensuring plans are communicated to relevant personnel both internal and external
Maintain regular contact with the client and ensure regular meetings are scheduled either over the phone or face to face
Drive N200 GES products such as Visit, Visit Connect and Visit Intelligence as well as promoting portfolio growth
Maintain contracts and licence numbers in line with current contract parameters
Proactively identify and anticipate Client needs
Management of Senior Stakeholders internal and external
Work closely with Support Engineers
Attend customer sites and show sites as and when required nationally and occasionally internationally
Prepare and deliver comprehensive Onsite plan, working closely with the on-site engineers
Open events when required
Conduct post implementation reviews of events in the spirit of continuous improvement, ensuring both customer and colleague feedback is collated and acted upon
Develop and Implement ideas for improvement of delivery of services
Liaise and attend meetings with other departments and clients
Ensuring close and well-coordinated communication with the Business Development in relation to both service provision and client contact and relationships
Ability to build relationships at all levels
Highly effective communication skills
Excellent presentation skills
Ability to develop clients’ accounts and recognise new business opportunities
Customer focused with exemplary customer service skills
Excellent attention to detail
Good analytical and problem solving skills
2 years’ minimum solid and proven experience experience as a Client Manager or similar.
Experience working in the exhibition/software industry is preferred.
This role will be based in our Dubai office, reporting to the N200lGES Client Services Director.
How to apply
To apply please email Chris Lloyd, Client Services Director, with a covering letter and CV.
Salary available on application.
Closing date for applications – 31st December 2016